Privacy Policy

This Privacy Policy explains how Heads Up Penny LLC (“Heads Up Penny,” “we,” “us”) collects, uses and protects information you share with us through hupband.com, our inquiry and booking forms, email, phone calls and text messages.

Information we collect

• Contact details you provide, such as your name, email address and mobile phone number.
• Event details you share, such as date, venue, guest count and music preferences.
• Messages and call records when you contact us by email, phone or SMS.
• Basic technical data your browser sends when you visit the site.

How we use your information

We use your information to respond to your inquiry, check availability, provide quotes, plan and perform your event, send booking and event updates, and meet our legal and accounting obligations.

SMS text messaging

If you opt in to text messages, we will text you about your inquiry and event. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, and reply HELP for help. You can also contact us at owner@headsuppennyband.com. Consent to receive text messages is not a condition of booking.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in consent data are not shared, sold or rented to any third parties or affiliates for marketing purposes. Information may be shared with service providers (such as our messaging provider) only as needed to deliver messages to you.

How we share information

We do not sell your personal information. We share information only with band members, our booking agent and service providers who help us run our business (for example, email, messaging, payment and hosting providers), when required by law, or with your permission. All of the above is subject to the SMS restrictions in the section above.

Data security and retention

We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.

Your choices

You can ask us to access, correct or delete your information, or stop contacting you, by emailing us. Reply STOP to any text to stop SMS.

Children

Our services are not directed to children under 13.

Changes

We may update this policy and will post the new version on this page. See also our Terms and Conditions.

Contact us

Heads Up Penny LLC
596 Jack Rd, Clayton NC 27520
owner@headsuppennyband.com